How can we help?

No. Prices displayed on our online store are non-negotiable.

Email info@golfstore.lu or call +352 26 11 95 05. Include your order number if you have one so we can look into your question.

Check the payment options displayed at checkout for your order. If you need help before paying, contact our team.

Orders are generally received within 3–5 days. Delivery to more distant international destinations, including the United States and parts of Asia, can take up to 7 days.

Shipping is €6 within Luxembourg and €18 within Europe. Orders over €75 qualify for free shipping in Luxembourg and Europe. Shipping to destinations such as the United States, Asia and the Middle East can cost up to €92 and remains chargeable regardless of order value.

Yes. As soon as your order is shipped, you receive tracking information for the carrier handling your parcel, such as FedEx, UPS or another delivery partner.

Yes. You can select in-store pickup and collect your order directly from The Golf Store in Bertrange. We do not deliver store-pickup orders to third-party collection points.

Yes, we ship to the destinations listed in our Shipping & Returns policy. Delivery times and costs depend on the destination; the US and more distant destinations in Asia can take up to 7 days. Contact us if you are unsure whether we ship to your country.

Eligible purchases made online or in store can be returned or exchanged within 15 days. Keep the original packaging and your proof of purchase (receipt or invoice). Gift vouchers and custom orders are excluded. Sale-period products can be exchanged but cannot be returned. See our Shipping & Returns policy for the full conditions.

No. Personalized products such as logo-printed golf balls and branded or personalized clothing cannot be returned or exchanged.

The customer pays shipping costs for returned products and all shipping costs for exchanged products. Payment processing or transaction fees are non-refundable. See the full returns policy.

Contact our team with your proof of purchase and details of the item. Check the Shipping & Returns conditions before sending it back. The store also provides an EU order withdrawal request form.

We offer golf equipment, clubs, apparel, shoes and accessories from leading golf brands. If a product is not currently in stock, contact us: most products can be ordered for you and either shipped to your address or collected from our store in Bertrange.

Yes. Most golf products are easy for us to order even when they are not currently in stock. Contact our team and we can check availability, order the product where possible, and arrange delivery or in-store collection depending on your location.

Use our shoe sizing chart to compare sizes. For advice on a specific model or its availability, ask our team.

No. Custom golf clubs cannot be returned, refunded or exchanged.

A club ordered specifically for you rather than supplied as a standard stock item is a custom order. This includes a different grip, shaft or head setup, and adjustments to lie angle or loft. For PING orders, look for the stock-item indication on the product options; non-stock specifications are custom. If unsure, ask us before ordering.

We recommend a dynamic, face-to-face PING fitting before ordering. A fitting helps you choose the grip, shaft, head specifications, loft and lie that suit your swing instead of guessing.

Yes. We offer professional golf club fitting in Luxembourg using Trackman technology. A fitting helps identify specifications suited to your swing rather than relying on guesswork when choosing golf clubs.

We strongly recommend booking an appointment so that a team member is available to give you proper attention. Weekday fittings are preferable when possible. Saturdays can be busier and may have fewer staff available.

A standard fitting for equipment such as driver, woods, hybrids and irons costs €100. This €100 fitting fee is deducted from the price if you purchase golf clubs afterwards. A putter fitting costs €75. Contact us to confirm the cost for your chosen combination of clubs.

Allow approximately one hour per type of club. For several categories, such as driver and irons or driver, woods and irons, plan around two hours. Hitting many shots can be tiring, so splitting the fitting into two separate sessions may suit you better than two consecutive hours.

We can fit drivers, fairway woods, hybrids, irons, wedges and putters, as well as complete/full-bag setups.

Yes. Club fitting is not only for advanced golfers. Correct specifications can help golfers of different levels use equipment that is better suited to their swing and physical setup.

Book your fitting online or contact our Bertrange team. Weekdays are preferable when possible so we can give your fitting the attention it needs.

A Trackman simulator session costs €60 per hour. A 10-session package costs €540 instead of €600, effectively giving you one of the ten hours free. The package is valid for five years.

The minimum booking is one hour. You can book consecutive hours—two, three, four or more—subject to availability.

Up to four players can use one simulator.

Absolutely. Our indoor golf simulators are suitable for beginners as well as experienced golfers. You can use them to practise, learn, analyse your shots or simply enjoy a round with friends.

We recommend bringing your own clubs whenever possible. If you do not have clubs, we can lend you a selection including drivers, woods, irons and wedges. Putters can also be provided if you want to practise putting.

Yes, although we do not usually recommend making putting the focus of a simulator session. If you would like to putt and do not have a putter, our team can lend you one.

Yes. Simulator bookings can be cancelled or rescheduled directly through the online booking system.

You can practise your golf swing, analyse ball and club data, work on distance control and bag mapping, or play virtual versions of golf courses. The simulators are suitable for focused training and social indoor golf.

Our Bertrange store has three Trackman 4 simulators. Book a Trackman simulator online to practise or play. For more about the facilities, see our indoor golf page.

Yes. Our Trackman simulators can be booked for corporate events and team outings, with drinks available and the option to arrange food. Contact our team to discuss your preferred date, group size, and food and drink requirements so we can help plan your event.

Yes. Gift cards are available online and in our Luxembourg store, starting from €25. You can choose a higher value to suit the occasion.

Yes. We can add a personal message, for example for a birthday or another special occasion. For a customized voucher, contact us in advance by email or visit the store so we can prepare the layout and message.

Gift cards can be used for products, golf club fittings and Trackman simulator bookings.

Yes. Dedicated club-fitting and golf-simulator vouchers are available in store.

Gift vouchers are valid indefinitely unless a different validity period is specifically stated on the voucher or offer.

No. Purchased gift vouchers are non-refundable.

Warranty terms depend on the manufacturer, but many products are covered for approximately two years against manufacturing defects. Coverage can apply to products such as golf clubs, bags, shoes and electronic devices, subject to the manufacturer's warranty conditions.

Contact us or bring the product to our Bertrange store. We will assess the issue and, where required, provide information or photographs to the manufacturer. The manufacturer makes the final warranty decision.

If the manufacturer accepts the claim, the defective product is normally replaced. If the exact model is no longer available, the manufacturer may provide the newer equivalent version or, where appropriate, another suitable replacement.

No. Warranty is intended for manufacturing defects, not damage caused by misuse, accidents or intentionally breaking a product. Each claim is assessed according to the manufacturer's warranty conditions.

Yes. Our store offers club regripping and repairs, including loft and lie adjustments. Contact the team about the work you need, availability and pricing.

Our golf shop is located at 26 rue de l'industrie, L-8069 Bertrange, Luxembourg. You can visit us for golf equipment, expert advice, club fitting and indoor golf.

Monday to Friday: 10:00–19:00. Saturday: 10:00–17:00. For a specific visit or holiday opening hours, please contact us.

Email info@golfstore.lu, call +352 26 11 95 05, or use our contact page. Visit The Golf Store by All Square at 26 rue de l’industrie, L-8069 Bertrange, Luxembourg, for golf equipment, fitting advice and Trackman indoor golf.